Privacy Policy

1. Overview

At GemFlow, we prioritize your privacy and data security. This Privacy Policy outlines how we collect, use, and protect your personal and business information when you interact with our platform.

2. Information We Collect

Personal Information: Includes your name, email address, password hash, and basic profile data collected during registration.

Uploaded Content: The images you upload for AI processing.

Usage Data: Information about how you interact with our web application, including analytics, IP addresses, and device information to help us improve the platform.

3. How We Use Your Data

We use the data we collect exclusively for the following purposes:

  • To provide, maintain, and improve our AI retouching services.
  • To process your transactions and manage your credits/subscriptions.
  • To communicate with you regarding service updates, security alerts, and support.
  • To fulfill legal obligations and prevent fraud or abusive practices.

Important note on AI Training: We DO NOT use your uploaded, proprietary images to train our public or foundational AI models without your explicit consent. Your assets remain your intellectual property.

4. Data Storage and Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. User uploads are stored securely on encrypted cloud infrastructure (such as AWS S3). While we take substantial precautions, no internet-based service can guarantee 100% security.

5. Third-Party Services

We may utilize trusted third-party service providers (e.g., payment gateways like Stripe) to facilitate our services. These partners only access your information to perform specific tasks on our behalf and are obligated to keep it confidential and secure in accordance with GDPR and other data protection regulations.

6. Your Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You can delete your images or account directly from our dashboard. For explicit data-related requests, please contact our support team.